Do you ship worldwide?
If your country is listed in checkout, we will ship to you. Any other countries are not currently being shipped to, but we will be adding more countries over time.
How long will it take for me to receive my order?
Transit time depends on the type of shipping chosen at checkout. If your chosen shipping type includes a tracking number, you will be sent one with your shipping confirmation to get an estimated delivery date.
How much does postage cost?
The shipping cost depends on your location, the type of shipping chosen, the weight of your order, among other factors. Some shipping options have a flat shipping cost based on weight, while others are calculated at checkout. Please note that additional Customs/Duty charges may be incurred when the goods enters your country. These vary depending on your location. By purchasing from our store you accept the responsibility to pay any such charges.
What does “Pre-order” mean?
“Pre-order” means that the item isn’t available right away. This means that you are securing your order of this item before it is available and you will be among the first to get your item when the item comes into stock.
Why have I not received any email updates?
This may be due to not entering your email address when completing the checkout process. If you want to receive email notifications about your order, then contact us at firstname.lastname@example.org with the name used when placing the order and your zip/postal code. We will be sure to update that for you.
Can I change my address after I make an order?
If you get in contact with us within a few hours of your order being placed, we may be able to make that change. If the order has been processed or the item has been shipped, we cannot make the change to an address as it will already be in transit. So when placing an order, please make sure your address is correct.
My delivery has taken longer than expected…
All orders get shipped out shortly after your order is placed. If it hasn’t arrived within the expected delivery window, there may be problems with the delivery such as an error in the shipping address, Customs checks taking longer than usual, or something else. If you contact us at email@example.com with your order number, we can look into this further.
Didn’t find the answer you were looking for? Feel free to email us at firstname.lastname@example.org with your order number, and we’ll get back to you.